PECULIARITIES OF GOVTECH TECHNOLOGIES IMPLEMENTATION IN THE PUBLIC ADMINISTRATION SYSTEM

Abstract

The article has examined the consequences of modern digital transformation, which requires changes in the public administration system based on Government Technologies (GovTech). The purpose of the article is to analyze the peculiarities of GovTech technologies implementation in the system of public administration in Ukraine. A topical issue is an urgent need for public authorities to introduce innovative technologies to strengthen the state's dialogue with citizens and business entities and to expand the possibilities to provide public services of new quality. One of such approaches is GovTech, which includes modernization of the public sector to promote simple, efficient, and transparent citizen-centric governance. The need for GovTech solutions is growing, given the further development of post-pandemic activities, which requires increased availability of developed models, considering the accessible technological capabilities and the digital gap. It has been found that the GovTech agenda involves using artificial intelligence and machine learning; cloud computing and the Internet of Things; open public data platforms; local support systems for business entities developing programs for the state. The country's insufficient level of digital transformation, the availability of low volume and poor quality of state electronic services, and a lack of experience in using state e-services have been detected. It has also been established that promising directions for the development of GovTech projects should be platforms for interaction with consumers, a general online environment for interaction, and the implementation of such models as "Smart City" and a digital region.